Using the right kind of software can make a big difference, regardless of what industry you’re in. In fact, there are a lot of ways that the right kind of home care software can optimize the way that your entire company works. Do you regularly have issues with things like:
- Caregiver retention and recruitment
- Schedule management
- Staying compliant
- Ensuring that caregiver payroll is accurate
If so, you might be someone that could benefit from this kind of software. That’s actually why we’ve written today’s article. With a bit of luck, we can ensure that all of our readers understand all of the benefits of using this kind of software. So, let’s look at our top 10 benefits of this kind of software.
1. Effectively Manage Your Schedules
Scheduling is hard, no matter the industry that you happen to be in. That’s why software designed for home care is so revolutionary. Most of this kind of software allows for incredibly easy and straightforward scheduling. This allows you to both schedule caregivers and review their schedules with the utmost ease.
In fact, because it’s all in one convenient place, you can do all of it from the same program. If you’ve been in the business of scheduling caregivers for a long time, you certainly know how big of a deal it is to be able to do all of that in one convenient piece of software without having to jump from program to program.
2. Stay Compliant By Providing Tracking Of The Most Important EVV Data Points
Laws are in place for one reason or another. When it comes to caregiving, those laws are usually in place to ensure that patients are actually getting the care that they signed up for. Because of some of these laws, you have to be very careful that you’re actually in compliance.
Well, there are a lot of different kinds of software for home care that can help make compliance a breeze. In fact, there are even pieces of software that do Electronic Visit Verification (EVV), scheduling, payments, and even revenue cycle management making it multi-functional and convenient for the patient, caregiver, and for the person in charge of payroll all at once.
3. Improve Reporting
In any industry, you’re going to have to send reports. Some industries have easier reports, and some industries have more complicated reports. Either way, being able to do so efficiently is kind of a big deal. It saves you both time and major headaches by being able to do so
This is one of the places where this kind of software really shines. The software is already keeping track of pretty much everything, so the additional ability to make reports that much easier only makes sense. The information, after all, is already there. All it needs is to be formatted properly.
This also ensures that you’re getting higher-quality reports because all of the information from the report is coming from the same software that’s tracking everything that’s going on with the caregiver. Instead of having to worry about whether the information is correct or not, you can just hit a couple of buttons and get it sent to the right person.
4. Communicate With Customers More Effectively
Communicating with customers is important. It doesn’t matter how much the customer spends, making sure that they know what’s going on is a great, easy way to ensure that everything goes smoothly for an elongated period of time, and this goes both ways. The customer also needs to be able to communicate with you.
Let’s say the customer had surprise guests and that has caused them to need to push back their home caregiver’s start time. With the right software, all they’ll need to do is log into their app and document what’s going on. This only takes a minute or so and it lets you know what’s happening so you can plan accordingly.
But the opposite is also true. If your caregiver is having car trouble and is on their way, they’ll have to let you know. From there, you can log it into the system. That way, if the customer is wondering why their caretaker is too late they can either check their own app or call your company to figure out what’s going on.
5. Process Payments
Money is a necessity in the world that we live in, and being able to pay the companies that your company does business with makes things run a lot more smoothly. You need supplies, and your vendors need money, so it works out.
A good piece of software will allow you an easy way to make sure that these payments are processed quickly and easily so that you don’t have to worry too much about it. This ensures that all parties are getting the payments that they receive.
As an added bonus, your company can also be sure that it’s getting the supplies that it needs in order to continue on with business as usual without any major disruptions due to shortages of the most important supplies.
6. Send Invoices
As we mentioned, everyone needs money. Your company needs money to pay for overhead like utilities, supplies, and payroll. Your suppliers need money for the same things, the cycle goes on like so for nearly forever. Money has to keep flowing in order for anything to work, so that means you need a way to collect payments as well as send them out.
This is another place where home care software really excels. Software made for homecare makes it really easy to get invoices sent out to clients and also really easy for your clients to pay said invoices.
Because of this, your clients can have an easier time getting the care that they need while also ensuring that your company receives the agreed-upon compensation for said care. Everyone wins here because of the sheer convenience.
It also makes it a lot harder for customers to forget to send payments because in most cases the invoice is in the same place as the rest of their portal.
7. Track Client Status
In the caregiving industry, there are a lot of things going on. Clients being processed in and out, a million requests, prescription refills, the list goes on and on. As you probably know, this is all very complicated.
Being able to track the status of your client in the same place that you’re doing the rest of your responsibilities here makes things that much easier. In fact, this integration is often added both for the benefit of the client as well as the benefit of the caregiver.
8. Monitor Real Time Visits
Running a home care service company can be super complicated. There are a lot of moving pieces, and knowing exactly what your caregivers are up to at any time is important for ensuring success on any given day, whether it’s a Thursday, Tuesday, or even a Monday.
Having the right software to keep track of this information all in one place means that you don’t have to worry as much. You can even look at where everyone is checked in and monitor how long they’re there in real-time, as well as seeing what else they’re doing that needs to be logged.
9. Simplify Documentation
Documentation, just like reports, can be complicated. You have to make sure that everything is filled out properly and that is a task in and of itself. Well, caregiver software once again is able to help make this task a lot easier for everyone involved.
When you use a piece of software for documentation, it’s easy to make sure that the forms that need to be filled out are as straightforward as possible. Instead of having to fill out paperwork, your caregivers can easily just click through a menu and get all of the information they need put into the system.
10. Pass Audits
Audits can be hard to pass, but they are necessary because of the laws that are in place. The government has to do something to be sure that everyone is following the law to the letter for the safety and benefit of everyone involved.
Home care software can help with this for a lot of the same reasons that it can help with reports and documentation. Everything that needs to be logged is already logged into the software, and everyone that uses the software has an easy time getting things documented properly every time.
This leads to a higher pass rate when audits come around, and the fewer audits you fail the more likely your home care business will be to stay profitable for a longer period of time. That’s what we call a win-win, and getting to that point through the path of least resistance is never a bad thing.
Bring Your Home Care Center into the Present
We live in an age where technology is able to improve every aspect of our lives, or so it seems. Getting good software to use in your home care business can make a lot of your daily processes a lot easier for you and for your caregivers.